Shadowing Improves Patient Care Experience and Communication Between Families and Clinicians
National Association for Healthcare Quality (NAHQ)Patient-centered care is best achieved when the care team understands every moment of the patient and family experience in their journeys through a health care system – from parking in the hospital garage to being treated in the intensive care unit. This is the core value of a novel quality improvement program implemented at a leading U.S. medical center and presented today at the National Quality Summit, sponsored by the National Association for Healthcare Quality.